Refund policy

RETURNS

If you're not completely satisfied we'll gladly exchange or refund it for free. All we need is for you to let us know about the issue within 90 days and return the product to us in it's original condition and packaging. 

Log in to My Account > Return Requests > Return Item(s) and just simply start the return process by telling us us what you need to exchange / return.

We'll email you a reply-paid return label you can simply print & stick on your return parcel and drop into any Australia Post office, we'll take care of it for you from there. Once lodged you can track the progress on the My Account page. Don't be in doubt, if you have any questions for us just email us at customer.service@iiser.com.au or give us a call on 1300 233 762.

Feel free to contact the customer team for further information. Our friendly customer service team will be happy to answer all of your questions at customer.service@iiser.com.au.